Oinky Support
Help & Support
Find quick answers below, or email us. We usually reply within one business day.
Contact support
Email us with the app version, device model, iOS version and a short description of the issue. Do not send passwords, raw proof media or unnecessary information about a child.
Family setup and joining
- A parent or carer creates and controls the family.
- Children join through the invitation or QR flow started by the parent.
- Oinky creates a secure device identity in the background, so normal setup does not require an email address or password.
- If an invitation expires, the parent can create a new one in the app.
Chores, proof and rewards
- Parents create chores, set coin values and choose any proof requirement.
- Children see assigned chores and share the requested proof from the app.
- Parents review pending work and reward requests from their parent view.
- Raw proof is not posted publicly or shared with strangers.
Notifications and Oinky Focus
- If notifications were skipped or denied, open iOS Settings, Notifications, Oinky and allow notifications.
- Oinky Focus requires Apple Family Controls authorization and a selection of apps or categories.
- Apple permissions and device settings can limit Focus behavior.
- Oinky does not replace parental supervision or device-level safety controls.
Membership, billing and deletion
Only a parent can start a weekly or yearly family membership. If membership expires, family features stay unavailable until a parent renews or restores the subscription.
Deleting Oinky or the family does not cancel an Apple subscription. Manage your Apple subscription.
Read the Privacy Policy and Terms of Service for data, billing and deletion details.